There may be certain orders that HMT cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which HMT identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option available at www.hmtwatches.in. Once the cancellation request is accepted , we will initiate the process of refunding the amount to your account (normally it takes 10-15 working days) via the same payment mode that you had used to make the transaction.Please be aware that a Cancellation Fee will be deducted from the total amount collected to cover payment gateway costs. This fee can range from 0.5% to 2.5% of the total amount collected depending on the mode of transaction. However, shipping costs will also be subtracted from the total payment if the product has already been dispatched and the user has been requested to cancel.
NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance customer can reach us @080-28385491
NOTE : For any Return/Replacement/Refund/Cancellation related concerns customers are requested to drop a mail to info@hmtwatches.in
